Questions About Custom Luxury Living Pieces
Find answers about customization, materials, production, shipping, packaging, and project support for LivAura furniture and architectural decoration products.
Do you support custom sizes and designs?
Yes. Most LivAura products can be customized, including size, material, color, finish, shape, and design details. We support custom projects for villas, gardens, hotels, resorts, interior designers, architects, retailers, and property developers.
What materials do you mainly use?
Our collections mainly include natural marble, travertine, limestone, granite, sandstone, onyx, and stainless steel plate. Each natural stone piece has unique veining, texture, pores, and color variation, making every product one of a kind.
Are the products shown on the website ready to ship?
Some products may be available in stock, while many pieces are made to order. For natural stone furniture, fountains, sculptures, gazebos, planters, benches, gates, and architectural decoration pieces, production is usually arranged after order confirmation.
How long does production usually take?
Production time depends on the product type, size, material, quantity, and customization details. Small furniture pieces may take less time, while large fountains, marble gazebos, sculptures, and complex custom projects require a longer production period. Please contact us for an estimated timeline before ordering.
Do you ship internationally?
Yes. We support international shipping to many regions, including the United States, Canada, Europe, the United Kingdom, Australia, the Middle East, and other global markets. Shipping methods can be arranged by sea freight, air freight, or project-based logistics depending on the order.
How are large stone products packaged?
We use export-standard protective packaging for stone and metal products. Large or fragile items are usually packed with foam protection, reinforced wrapping, wooden crates, and strong outer frames to reduce the risk of damage during international transportation.
Can I request a quotation before placing an order?
Yes. You can send us the product name, size, material preference, quantity, destination country, and any customization requirements. Our team will review the details and provide a suitable quotation based on your project needs.
Can you work with designers, architects, and project buyers?
Yes. LivAura works with interior designers, architects, furniture retailers, importers, hospitality projects, villa owners, and luxury property developers. We can support custom product development, material selection, size adjustment, and project-based supply.
Will the natural stone look exactly the same as the photos?
Natural stone has unique veining, texture, pores, and color movement. Because of this, each piece may vary slightly from the product photos. These natural variations are part of the beauty and character of real marble, travertine, and other stones.
Do you provide installation service?
For most international orders, installation is usually arranged by the customer’s local contractor or project team. We can provide product details, packing information, and basic installation guidance where applicable. For large project orders, please contact us to discuss support options.
What should I do if my order arrives damaged?
Please inspect the package as soon as it arrives. If there is any visible damage, take clear photos and videos of the outer packaging, inner protection, and damaged product before disposal. Contact us immediately so we can review the case and assist with the next steps.
How can I contact LivAura for a custom project?
You can contact us through the website inquiry form or email us with your product requirements, drawings, reference photos, dimensions, material preference, quantity, and delivery destination. Our team will help you review the details and provide a suitable solution.